Managed IT and help desk
Your staff get unlimited help desk support and on-site visits with no trip charge.
- Unlimited help desk support
- On-site visits with no trip charge
- Onboarding, offboarding, remote staff and mobile device support
Managed IT in Central Ohio since 2008
IT support and cybersecurity
for Columbus businesses
We're a managed IT company in Worthington, Ohio. Since 2008 we've looked after the computers, networks, email and security for small and midsize businesses around Columbus.
- In business since
- 2008
- Support available
- 24/7/365
- Local office
- Worthington
- No long-term contract
- Monthly
Serving businesses in
- Columbus
- Worthington
- Dublin
- Westerville
- Upper Arlington
- Hilliard
- Gahanna
- New Albany
- Grove City
- Powell
- Grandview Heights
- Bexley
- Reynoldsburg
- Delaware
What we offer
Everything your office runs on
Cybersecurity
Every plan includes EDR and multi-factor sign-in. Secure and Compliance add 24/7 SOC monitoring.
- Managed threat protection (EDR)
- Multi-factor sign-in for email and Microsoft 365
- Firewall and Wi-Fi management
Microsoft 365 and cloud
We run Microsoft 365 day to day and handle migrations and cloud servers.
- User and license administration
- Exchange, Teams, SharePoint and OneDrive management
- Security Defaults or Conditional Access setup
Networks and Wi-Fi
We install and manage firewalls, switches and Wi-Fi for offices and warehouses.
- Firewall and Wi-Fi management
- Wireless site surveys
- Separate guest and device networks
Backup and disaster recovery
Encrypted backups are kept on-site and off-site, and we test the restores.
- Encrypted on-site backups
- Encrypted off-site backups
- Restore-tested backups
Compliance support
The Compliance plan adds policies, risk assessments and audit help for HIPAA, PCI or NIST.
- HIPAA, PCI DSS or NIST-based program work
- Written security policies
- Annual risk assessment
Unlimited help desk Staff can call or email as often as they need to.
On-site visits No trip charge anywhere in our Central Ohio service area.
Flat monthly rate Essentials and Secure are priced per user, per month.
No long-term contract You aren't locked into a multi-year agreement.
Who we are
A Columbus IT company you can call
We look after IT for small and midsize businesses in Columbus and Central Ohio. Every plan includes unlimited help desk support and on-site visits with no trip charge, and support is available 24/7/365.
There are three monthly plans. Essentials and Secure are a flat rate per user each month; Compliance is quoted per business. All three include the help desk, monitoring and updates, managed threat protection, encrypted backups and on-site visits. Secure adds security monitoring and IT planning, and Compliance adds compliance program work. Microsoft 365 licenses and projects are billed separately, and there's no long-term contract.
- Unlimited help desk support
- On-site visits with no trip charge
- Onboarding, offboarding, remote staff and mobile device support
- Updates, patching and 24/7 device monitoring
- Help dealing with third-party vendors
Support and billing
How support
and billing work
- 01
Support hours
Support is available 24/7/365 at (614) 656-3066, nights and weekends included.
- 02
On-site visits
When something has to be fixed in person, we come to you. There's no trip charge on any plan.
- 03
Monthly plans
Essentials and Secure are a flat monthly rate per user, and Compliance is quoted per business. Help desk calls are unlimited on every plan.
- 04
Contracts
There's no long-term contract. Projects like office moves or new installs are billed separately from the monthly plan.
- Office
- 705 Lakeview Plaza Blvd, Ste F, Worthington, OH 43085
- Phone
- (614) 656-3066
- Support
- 24/7/365
- Visits
- By appointment
Local support
On-site support around Central Ohio
Our office is at 705 Lakeview Plaza Blvd in Worthington, near I-270 and US-23. From there we cover Columbus and the suburbs and towns around it.
We do a lot of support remotely and come on-site when the work needs a person there, like hardware, wiring or a new office setup. On-site visits have no trip charge on any plan. Office moves and new installations are billed separately as projects.
FAQ
Common questions
How much does managed IT cost?
Essentials and Secure are a flat monthly rate per user. Compliance is quoted per business, because the work depends on which requirements apply to you. Call or email and we'll go over pricing for your setup. Microsoft 365 licenses and projects are billed separately.
Do you come on-site?
We do, anywhere in Columbus and the surrounding area, and there's no trip charge. Plenty gets handled remotely, but hardware, cabling and new installs usually need someone there.
Can we reach someone outside business hours?
Support is available 24/7/365. It's the same number, (614) 656-3066, any time.
Is there a long-term contract?
We don't use long-term contracts. If you have questions about notice or billing terms, ask and we'll walk you through them before you sign up.
What's the difference between managed IT and break-fix?
With break-fix, you call someone when something breaks and pay for their time. With managed IT, you pay a set monthly amount and the provider also handles the ongoing work: updates, monitoring, backups, security tools and the help desk. Which makes more sense depends on how much your business relies on its systems and how much IT work there is to do.
Talk to us
Talk with us
about your IT
Call (614) 656-3066 or email sales@shieldmanagement.com. Tell us roughly how many people you have and what you'd like help with.
Support available 24/7/365 · Office visits by appointment