Managed IT in Central Ohio since 2008
We're a managed IT company in Worthington, Ohio. Since 2008 we've looked after the computers, networks, email and security for small and midsize businesses around Columbus.
Serving businesses in
What we offer
Your staff get help desk support and on-site visits with no trip charge.
Every plan includes EDR and multi-factor sign-in. Advanced and Premium add 24/7 SOC monitoring.
We run Microsoft 365 day to day and handle migrations and cloud servers.
We install and manage firewalls, switches and Wi-Fi for offices and warehouses.
Encrypted backups are kept on-site and off-site, and we test the restores.
The Premium plan adds policies, risk assessments and audit help for HIPAA, PCI or NIST.
Help desk Staff can call or email as often as they need to. Standard covers up to 3 hours per ticket.
On-site visits No trip charge anywhere in our Central Ohio service area.
Monthly plans Priced per user or device, plus a monthly service fee.
No long-term contract You aren't locked into a multi-year agreement.
Who we are
We look after IT for small and midsize businesses in Columbus and Central Ohio. Every plan includes help desk support and on-site visits with no trip charge, and support is available 24/7/365.
There are three monthly plans: Standard, Advanced and Premium. Plans are priced per user or device each month, plus a monthly service fee. All three include the help desk, monitoring and updates, managed threat protection, encrypted backups and on-site visits. Advanced adds security monitoring and IT planning, and Premium adds compliance program work and staff security training. Microsoft 365 licenses and projects are billed separately, and there's no long-term contract.
Support and billing
Support is available 24/7/365 at (614) 656-3066, nights and weekends included.
When something has to be fixed in person, we come to you. There's no trip charge on any plan.
Plans are priced per user or device each month, plus a monthly service fee. Help desk calls are unlimited on every plan. Standard covers up to 3 hours per ticket; Advanced and Premium have no cap.
There's no long-term contract. Projects like office moves or new installs are billed separately from the monthly plan.
Local support
Our office is at 705 Lakeview Plaza Blvd in Worthington, near I-270 and US-23. From there we cover Columbus and the suburbs and towns around it.
We do a lot of support remotely and come on-site when the work needs a person there, like hardware, wiring or a new office setup. On-site visits have no trip charge on any plan. Office moves and new installations are billed separately as projects.
FAQ
Plans are priced per user or device each month, plus a monthly service fee. Call or email and we'll go over pricing for your setup. Microsoft 365 licenses and projects are billed separately.
We do, anywhere in Columbus and the surrounding area, and there's no trip charge. Plenty gets handled remotely, but hardware, cabling and new installs usually need someone there.
Support is available 24/7/365. It's the same number, (614) 656-3066, any time.
We don't use long-term contracts. If you have questions about notice or billing terms, ask and we'll walk you through them before you sign up.
With break-fix, you call someone when something breaks and pay for their time. With managed IT, you pay a set monthly amount and the provider also handles the ongoing work: updates, monitoring, backups, security tools and the help desk. Which makes more sense depends on how much your business relies on its systems and how much IT work there is to do.
Talk to us
Call (614) 656-3066 or email sales@shieldmanagement.com. Tell us roughly how many people you have and what you'd like help with.
Support available 24/7/365 · Office visits by appointment
